One of the likely
consequences of the changes being brought about by the Legal Services Act is a
renewed focus on technology to enable legal services to be delivered in a more
efficient, flexible, cost-effective and client-friendly manner than has been
the case in the past. To some extent the
pace of change is being forced by the entry into the market of businesses from
other disciplines, which are bringing with them a new mindset and a new business
rigour focused on efficiency and scaleability.
A very small number
of firms, such as Epoq, have already made some strides in changing the way that
technology can be used in law firms, but relative to other spheres of business
there have been surprisingly few innovators in the field to date, perhaps
because lawyers have tended not to be early adopters of new technology and
therefore not historically a particularly fertile market. However, there seem to be some early signs
that this is changing, and this week has seen the launch of a new entrant into
the market which has ambitious plans to shake things up.
Peppermint
Technology has developed a new generation of legal technology built for law
firms, alternative business structures and in-house legal teams. The platform is being used by Riverview Law,
the new venture backed by DLA Piper and it is understood that at least 2 other law
firms will be going live this year, with others under development.
The platform claims
to be different from traditional practice management and case management
systems, in that it brings together applications, content, collaboration tools
and transactions on a single unified platform. The system is centred around a client
relationship rather than a particular transaction, and enables all data
relating to a client (communications, documents, activity records, financial transactions
etc) to be linked to the client. Peppermint
has further plans to launch the Peppermint App Shop, which will brings together
in one platform a wide range of complementary partner products and services
designed and built for legal service providers.
Peppermint
Technology CEO Arlene Adams has said: “The
platform recognises that successful legal providers of the future will be able
to turn data and applications into meaningful, relevant and personalised
content for clients, anytime, anywhere. To do this, a company must have an
end-to-end system in place that can track and connect every data point and
activity to a client. That’s what the platform is all about.”
It is good to
see that one of the consequences of the current shake-up in the legal market is
an increased focus on using technology in a way to improve client delivery - something which has been sorely needed for some time now.
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