BT has announced that it is entering the legal services market, as its claims management arm has applied to become an alternative business structure (ABS).
BT Claims was established in Sheffield in 2010 to service motor claims from BT's own fleet of 35,000 vehicles. It is now looking to leverage on the expertise it has built up in the field, by offering claims management to third party companies (corporates, insurance companies and brokers). This will be possible if it receives, as expected, a licence from the Solicitors Regulation Authority.
The move is another example of strong household-name brands moving into the legal services market following the liberalisation of the market as a consequence of the Legal Services Act, although it is not expected that BT will look to offer retail consumer legal services.
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